The order lands in the shop, the customer has to be recorded somewhere, the invoice issued in another system, the shipping label in a third, and "where is my parcel" is answered by a person too. Each step takes a minute. In season, a minute times the volume is why people get answered the next day.
From order to delivery, without manual steps
The order triggers everything that follows: the data reaches the right systems, the invoice is issued, the customer gets their confirmation, and the team only sees what needs a decision.
The order written automatically into the CRM and invoicing
The invoice issued without re-entering data
Confirmations and notifications to the customer
Stock synced between platforms
Order questions, answered automatically
"Where is my parcel" is the most frequent message a shop gets and the least useful for a person. The customer asks by phone, WhatsApp or chat and gets the answer straight from the system, including changes or cancellation, while the order still allows it.
Returns and special cases
A return request is taken, checked against your rules, and starts the process. Anything outside the script reaches a person, with the order history attached.
How we work, in five steps
1Process Audit
2Solution & Plan
3Execution
4Ownership & Maintenance
5Continuous Optimization
What you get
The order flow automated, from placement to delivery
Sync between shop, invoicing and CRM
Status, changes and cancellation on the customer's channels
Return requests taken automatically
An alert to a person for anything outside the script
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Already running
Orders handled automatically, in production
Status, updates, cancellation and product recommendations in a single conversation, with operator handover when needed.
Shops connected to automated flows
Orders, stock and customers synced for several e-commerce clients.
Most often bought by
E-commerceRetailDistributionManufacturing
Frequently asked
Does it work with our shop platform?
With the common platforms, yes: we work regularly with shops running on standard solutions. For a custom platform it depends what API it exposes.
What if a system goes down in peak season?
The automation retries, and whatever does not go through lands in a list with full context so it can be redone by hand. Nothing disappears silently. That is exactly the scenario this gets built for.
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