A missed call is the most expensive kind of wasted marketing: you already paid for that person to ring. And at peak hours, when most people call, you answer worst, because everyone is already on another line.
Bookings, end to end
The agent checks real availability in the calendar, offers slots, books and sends the confirmation. If the person calls the next day to move the time, it moves it. If they cancel, it frees the slot, instead of leaving a gap nobody notices.
Checks availability in the real calendar
Books and sends confirmation
Reschedules and cancels at the customer's request
Frees the slot so somebody else can take it
Questions about orders
"Where is my parcel?" is the most frequent call an online shop gets and the least useful for a person. The agent finds the order, gives the status, changes or cancels it while there is still time.
Leads qualified, not just captured
The agent asks what a good salesperson would ask: what they want, for when, what budget. The lead reaches the CRM with the answers, not as a name and a phone number.
Handover with context
When the conversation leaves the script, the agent transfers to the team and passes on what was discussed. The customer does not start from zero, which is the real reason people hate phone robots.
How we work, in five steps
1Process Audit
2Solution & Plan
3Execution
4Ownership & Maintenance
5Continuous Optimization
What you get
A dedicated number, or answering on your existing one
Conversation scripts written on your process
Integration with your calendar and CRM
Handover to the team, with context
Transcript and recording for every call
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Already running
Four live flows at a clinic
Availability checks, booking, finding existing appointments, and changes or cancellations: all in production on the same agent.
Order handling for an online shop
Order status, updates and cancellations, with operator handover and product recommendations inside the conversation.
Most often bought by
Clinics and practicesE-commerceReal estateCar servicingEducation
Frequently asked
Can we keep our current number?
Yes. The agent can take calls on your existing number, or only the ones that go unanswered after a set number of seconds, which is where most people start.
What if the customer insists on a person?
It transfers immediately. We do not make the agent resist. A customer who asks for an operator and does not get one is a lost customer, not a served one.
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